To our Wittner community

To our Wittner community

Posted by Katie Byrne on 26th Mar 2020

An updated message to our WITTNER community

We must do our best to protect the health and safety of our community, our team and our customers. The only way to do this is to stay at home and, as such, we wanted to let you know about some changes taking place in the Wittner world.

Our stores

We have made the difficult decision to close all of our retail stores across Australia until further notice. 

We have made this choice through mutual agreement with all our team members and we would like to thank them and you for the support and understanding we’ve received. Our New Zealand stores will also remain closed in line with the government directive.

Find us online

You can still find us online at wittner.com.au, which will continue to operate and make sure you can get renowned Wittner quality at the click of a button.

We have chosen to offer an extended returns period and are continuing to provide free standard shipping on orders over $130. Our shipping partners have implemented contactless delivery for your safety and will keep delivering for as long as we can ship orders.

Should you wish to make a return, you can do so via our online returns portal at https://wittner.com.au/returns/ or visit us in-store once we have reopened. While the stores are closed we will be unable to process refunds or exchanges but we promise to honour these once we are up and running again. 

Get in touch 

If you have questions or want to get in touch, our Customer Service team will still be there for you. You can contact us via support@wittner.com.au or through the LiveChat app on our website.

We have also answered many of the most frequently asked questions on our FAQ pages, which you can find at https://wittner.com.au/faqs/.

You can also reach us through our social channels, where we will continue to provide the same engaging content to inspire, entertain and support you through these challenging times.  

We are with you and we will get through this together by supporting each other.

Stay safe, look out for one another and keep walking tall.

Love,

Team Wittner

Share this