As a result of the ongoing crisis, we are not currently offering Evening or Express Delivery. We have also limited Click and Collect to selected stores while restrictions are in place.
Due to restrictions in Victoria, orders may be subject to delivery delays. Our courier partners have put in place new processes, including contactless delivery and scaled back resources, to prioritise health and safety.
Our current delivery time frame has been extended to 3-10 business days as we manage increased fulfillment demands and courier delays. International deliveries are subject to further delays, please see the information provided below. We thank you for your patience during this time and send our well-wishes to you and your family.
* Please note we require a copy of ID when picking up your Click and Collect order in-store as a form of fraud prevention.
Please note: In periods of high demand and during promotions, standard deliveries may take between 3-10 business days.
Please note: During our sale/promotional events, Express Delivery may be unavailable.
Please note: During our sale/promotional events, Evening Delivery may be unavailable.
Please note: New Zealand online orders are shipped from Australia and cannot be returned to the New Zealand store but via our easy-to-use online returns service.
New Zealand phone order returns can be made within 30 days of purchase, by visiting the Wellington store either in person or sending items via post.
Wittner ships worldwide, so no one misses out!
USA/ Canada/ Middle East
Rest of the World
To confirm dispatch from Australia please visit www.auspost.com.au/international. Please be aware that customs duties may apply. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marketing the order as a gift.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
Once your order has been processed and is ready for dispatch, you’ll receive an email with a tracking number and link that you can use on our carrier’s website to track your order. Your tracking number will become active once the driver has picked up and scanned your parcel. If you don't receive your tracking email, please check your spam/junk folder in case it makes its way into there!
Depending on your shipping method, the timeframe for your delivery will vary.
Please see the top of our delivery page for details on timeframes.
We do not currently offer an Authority to Leave option on any of our orders.
We may have split your order into multiple shipments. In the event of split orders, you should receive separate emails with tracking for each parcel.
We offer same day Evening Delivery to select postcodes within metropolitan areas in Australia. Somebody must be home to accept your order.
Check your postcode eligibility here:
We process orders daily so you should receive your tracking email as soon as your order has been processed and is ready for dispatch.
However, as our couriers don’t pick up on weekends or Public Holidays, your tracking number won’t become active until it has been picked up and scanned by the driver.
Currently, our delivery options are only available Mon-Fri.
For weekend orders, use our Click & Collect service, which allows you to order online and pick up your purchase from your selected Wittner store at no cost.
Click & Collect allows you to order online and pick up your purchase from your preferred Wittner store for free!
During the checkout process you can choose to collect the items in your shopping bag from a Wittner store of your choice within Australia.
We aim to have Click & Collect orders ready to pick up within 30 minutes of store confirmation. You will receive a confirmation email when your order is ready for collection.
If the store is unable to fulfil your order, we will express ship it to your delivery address at no further cost.
Get in touch with the store directly and let them know when you expect to pick up your order, or alternatively contact our Customer Service team.
If we haven’t processed your order yet, we can try to update your delivery information. However, if your order has been processed, it may be too late to redirect the order. Please contact Wittner Customer Service on (03) 9428 1900 during business hours (Monday - Friday, 9:00am - 5:30pm AEST) or email email@example.com for assistance.
Customs and import duties, taxes and fees will vary from country to country and delivery time frames may be affected by customs or other importation requirements.
Please be aware of your country's restrictions and regulations for the importation of leather shoes and accessories before completing your order.
NZ GST (15%) will apply to all orders for New Zealand customers. Shipping fees will also incur NZ GST.
An export levy is applicable to all orders exiting Australia and covers the cost of additional fees incurred by Wittner when sending orders worldwide.