Delivery Update
As a result of the ongoing crisis, we are not currently offering Evening or Express Delivery. We have also limited Click and Collect to selected stores while restrictions are in place.
Due to restrictions in Victoria, orders may be subject to delivery delays. Our courier partners have put in place new processes, including contactless delivery and scaled back resources, to prioritise health and safety.
Our current delivery time frame has been extended to 3-10 business days as we manage increased fulfillment demands and courier delays. International deliveries are subject to further delays, please see the information provided below. We thank you for your patience during this time and send our well-wishes to you and your family.
Click & Collect
Available in selected stores.
Check Out
- Select Click & Collect at check out and simply nominate your preferred location.
- Only available in Australia.
Order Confirmation
- Once you've completed your purchase, you'll receive an email saying we've received your Click & Collect order.
- Our Customer Support team will check the availability of the products purchased and send a second email to confirm your order.
- If for any reason we cannot fulfill your order for Click & Collect, we will ship it to you free of charge using our Express Delivery service.
Pick Up In Store
- Once your order has been prepared, you'll receive an email saying that it's ready for pick up from your selected store.
- Now all you have to do is visit your nominated store, collect your order and enjoy!
* Please note we require a copy of ID when picking up your Click and Collect order in-store as a form of fraud prevention.
Deliver to Home:
Free Standard Delivery
- Free for orders over $130AUD. For orders under this value, Standard Delivery is $8 AUD.
- Get your shoes delivered to the address of your choice within 3-10 business days.
- After you’ve placed your order online, you will receive an order confirmation email.
- Once your order has been packed and is ready for delivery, you will receive an email with tracking details.
- If your order is being fulfilled from multiple locations, you will receive different tracking numbers for each parcel.
Please note: In periods of high demand and during promotions, standard deliveries may take between 3-10 business days.
Express Delivery $12
Currently Unavailable
- Jump the queue and get your order quicker!
- Next day delivery in metro areas.
- 1-2 day delivery Australia-wide.
Please note: During our sale/promotional events, Express Delivery may be unavailable.
Evening Delivery $15
Currently Unavailable
- Order before 2pm and receive your package between 6pm-9pm the same day!
- This option will only be available for applicable purchases and before the cut off time.
- If for some reason we are unable to deliver the same day, you will be contacted by customer service.
- Available for Australian residential addresses only.
- Not available on public holidays.
Please note: During our sale/promotional events, Evening Delivery may be unavailable.
New Zealand Orders
Click here for information on NZ delays.
- For our New Zealand customers ordering online, we offer our Standard Delivery service.
- This is FREE on orders over $130 AUD and costs $8 AUD + NZ GST for purchases at a lower value.
- Although our Standard Delivery timeframe is 3-10 days Australia-wide, orders being shipped to New Zealand may take up from 6-12 business days.
- NZ GST (15%) will apply to all orders for New Zealand customers. Shipping fees will also incur NZ GST.
- You can also contact our Wellington store on 04-889 4147 and order products over the phone if the store has them in stock.
- Payment for New Zealand phone orders are made via direct bank deposit. The NZ team will be more than happy to supply this information and guide you through the process.
Please note: New Zealand online orders are shipped from Australia and cannot be returned to the New Zealand store but via our easy-to-use online returns service.
New Zealand phone order returns can be made within 30 days of purchase, by visiting the Wellington store either in person or sending items via post.
International Delivery
Click here for information on International delays.
Wittner ships worldwide, so no one misses out!
Asia Pacific
- Shipping Costs 1-2 Products - $30.00 AUD
- Shipping Costs 3-4 Products - $30.00 AUD
- Shipping Costs 5+ Products - $60.00 AUD
USA/ Canada/ Middle East
- Shipping Costs 1-2 Products - $30.00 AUD
- Shipping Costs 3-4 Products - $30.00 AUD
- Shipping Costs 5+ Products - $60.00 AUD
Rest of the World
- Shipping Costs 1-2 Products - $30.00 AUD
- Shipping Costs 3-4 Products - $30.00 AUD
- Shipping Costs 5+ Products - $60.00 AUD
To confirm dispatch from Australia please visit www.auspost.com.au/international. Please be aware that customs duties may apply. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marketing the order as a gift.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
Delivery FAQs
How can I get help with my order?
You can contact our Customer Service team via LiveChat or on (03) 9428 1900 during business hours (Monday - Friday, 9:00am - 5:00pm AEST), or by emailing us at support@wittner.com.au
How do I track my order?
Once your order has been processed and is ready for dispatch, you’ll receive an email with a tracking number and link that you can use on our carrier’s website to track your order. Your tracking number will become active once the driver has picked up and scanned your parcel. If you don't receive your tracking email, please check your spam/junk folder in case it makes its way into there!
How soon will I receive my order?
Depending on your shipping method, the timeframe for your delivery will vary.
Please see the top of our delivery page for details on timeframes.
Can I give Authority to Leave my parcel outside if I’m not home?
We do not currently offer an Authority to Leave option on any of our orders.
Why have I only received part of my order?
We may have split your order into multiple shipments. In the event of split orders, you should receive separate emails with tracking for each parcel.
How does Evening Delivery work?
We offer same day Evening Delivery to select postcodes within metropolitan areas in Australia. Somebody must be home to accept your order.
- Place your order before 2pm local time and your order will be delivered between 6pm and 9pm the same day!
- After 2pm this option will not be available at the checkout
- Evening Delivery is only available to residential addresses
- If no one is present to receive delivery, a second attempt at delivery will be made the next evening
- If the second delivery is unsuccessful, your delivery will be cancelled
Check your postcode eligibility here:
I ordered on a weekend or Public Holiday. When will I receive my tracking information?
We process orders daily so you should receive your tracking email as soon as your order has been processed and is ready for dispatch.
However, as our couriers don’t pick up on weekends or Public Holidays, your tracking number won’t become active until it has been picked up and scanned by the driver.
Can my order be delivered on a weekend?
Currently, our delivery options are only available Mon-Fri.
For weekend orders, use our Click & Collect service, which allows you to order online and pick up your purchase from your selected Wittner store at no cost.
How does Click & Collect work?
Click & Collect allows you to order online and pick up your purchase from your preferred Wittner store for free!
During the checkout process you can choose to collect the items in your shopping bag from a Wittner store of your choice within Australia.
We aim to have Click & Collect orders ready to pick up within 30 minutes of store confirmation. You will receive a confirmation email when your order is ready for collection.
What happens if my chosen store is unable to fulfill my Click & Collect order?
If the store is unable to fulfil your order, we will express ship it to your delivery address at no further cost.
What if I can’t make it into store to pick up my Click & Collect order?
Get in touch with the store directly and let them know when you expect to pick up your order, or alternatively contact our Customer Service team.
I've entered the wrong address! How can I change my delivery information?
If we haven’t processed your order yet, we can try to update your delivery information. However, if your order has been processed, it may be too late to redirect the order. Please contact Wittner Customer Service on (03) 9428 1900 during business hours (Monday - Friday, 9:00am - 5:30pm AEST) or email support@wittner.com.au for assistance.
I am placing an international order. What else do I need to know?
Customs and import duties, taxes and fees will vary from country to country and delivery time frames may be affected by customs or other importation requirements.
Please be aware of your country's restrictions and regulations for the importation of leather shoes and accessories before completing your order.
NZ GST (15%) will apply to all orders for New Zealand customers. Shipping fees will also incur NZ GST.
An export levy is applicable to all orders exiting Australia and covers the cost of additional fees incurred by Wittner when sending orders worldwide.