Free Standard Delivery
Please note: In periods of high demand and during promotions, standard deliveries may take between 3-10 business days.
For same-day delivery in selected VIC stores, please order before 12pm.
* Please note we require a copy of ID when picking up your Click and Collect order in-store as a form of fraud prevention.
Please note: New Zealand online orders are shipped from Australia and cannot be returned to the New Zealand store but via our easy-to-use online returns service.
New Zealand phone order returns can be made within 30 days of purchase, by visiting either the Wellington or Auckland store in person or by sending your purchase back via post or courier. All return shipping costs associated to the return are the responsibility of the customer.
Due to ongoing impacts of COVID-19 on the airline industry, we’re seeing delays for all freight going into New Zealand. Apologies for any inconvenience caused.
Wittner ships worldwide, so no one misses out!
To confirm dispatch from Australia please visit www.auspost.com.au/international. Please be aware that customs duties may apply. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marketing the order as a gift.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
Please check your spam, junk or promotional folders before getting in touch. These emails are automatically sent out when the order is placed online but sometimes ends up in the wrong place!
You will receive your shipping details when the order is scanned by our courier. Sometimes this can take a few days due to high demand. If you haven't received tracking details within 5 days of placing your order, first check your junk folder and then reach out to Customer Service if the email is not there.
Once your order has been processed and is ready for dispatch, you’ll receive an email with a tracking number and link that you can use on our carrier’s website to track your order. Your tracking number will become active once the driver has picked up and scanned your parcel. If you don't receive your tracking email, please check your spam/junk folder in case it makes its way into there!
Alternatively, you can enter your tracking number on the StarTrack website here.
Depending on your shipping method, the timeframe for your delivery will vary.
Please see the top of our delivery page for details on timeframes.
All of our orders are given Authority to Leave by default. This means that your order will be left in a safe place, at your delivery address if a recipient isn't present to accept the order. If you are wanting to change this option or know where your existing order is, you can make the changes or get updates via the AusPost Website or by downloading the AusPost App here.
We may have split your order into multiple shipments. In the event of split orders, you should receive separate emails with tracking for each parcel.
We process orders daily so you should receive your tracking email as soon as your order has been processed and is ready for dispatch.
However, as our couriers don’t pick up on weekends or Public Holidays, your tracking number won’t become active until it has been picked up and scanned by the driver.
Currently, our delivery options are only available Mon-Fri.
For weekend orders, use our Click & Collect service, which allows you to order online and pick up your purchase from your selected Wittner store at no cost.
Click & Collect allows you to order online and pick up your purchase from your preferred Wittner store for free!
During the checkout process you can choose to collect the items in your shopping bag from a Wittner store of your choice within Australia.
We aim to have Click & Collect orders ready to pick up within 30 minutes of store confirmation. You will receive a confirmation email when your order is ready for collection.
If the store is unable to fulfil your order, we will express ship it to your delivery address at no further cost.
Get in touch with the store directly and let them know when you expect to pick up your order, or alternatively contact our Customer Service team.
If we haven’t processed your order yet, we can try to update your delivery information. However, if your order has been processed, it may be too late to redirect the order. For assistance, please contact Customer Service team via LiveChat, by sending an email to firstname.lastname@example.org, or by calling us on 0394 579 011 between 9am and 5pm, Monday to Friday.
Customs and import duties, taxes and fees will vary from country to country and delivery timeframes may be affected by customs or other importation requirements.
Please be aware of your country's restrictions and regulations for the importation of leather shoes and accessories before completing your order.
NZ GST (15%) will apply to all orders for New Zealand customers. Shipping fees will also incur NZ GST.
An export levy is applicable to all orders exiting Australia and covers the cost of additional fees incurred by Wittner when sending orders worldwide.