Our FAQs

An important message from Team Wittner

It's come to our attention that fake websites and Facebook pages have surfaced pertaining to sell Wittner products at a highly discounted price.

These websites are not associated with Wittner in any way and is not a safe portal through which to purchase our unique designs.

Please remember when you're shopping our beautiful shoes that you will only get the best price and most premium product from

If you are shopping for shoes online and you're not sure if you're in the right place, please reach out to our friendly customer service team at In the meantime, we're working tirelessly to have these fake sites taken down and we apologise for any inconvenience or confusion.


How can I contact Customer Service?


You can contact our Customer Service team via LiveChat, by sending an email to, or calling us on 0394 579 011 between 9am and 5pm, Monday to Friday.

Can I edit/cancel my order?


We kindly ask that all your order details are correct prior to order placement as once your order has been placed and imported into our system we cannot make any changes, amendments or cancellations. Our fulfilment centres are conscious of processing orders as quickly as possible. As a result, we are unable to cancel once submitted.

Where can I find my closest Wittner store?


You can find your closest Wittner store’s contact details and location in the store locator.

Can I give Authority to Leave my parcel outside if I’m not home?


All of our orders are given Authority to Leave by default. This means that your order will be left in a safe place, at your delivery address if a recipient isn't present to accept the order. If you are wanting to change this option or know where your existing order is, you can make the changes or get updates via the AusPost Website or by downloading the AusPost App here.

Can I purchase over the phone?


We offer many different payment options and these can be referred to at our Payment Methods page.

To protect your security, we are unable to complete Wittner purchases over the phone.

What is Click & Collect?


Click & Collect allows you to order online and pick up your order in store for free.

To learn more, please visit our Delivery page.

How does pre-order work?


1. Simply select your item and size, add to your Shopping Bag and proceed to checkout as usual.

2. Once your order is placed and you have secured your purchase, we will deliver your item as soon as it’s available to be shipped.

3. Approximate arrival dates are indicated on the product page of your chosen item underneath the price.

4. You will be notified once your order is shipped and on its way to you.

Products available only on pre-order will be marked as such, please read the description carefully to ensure you are happy to wait for the expected arrival period. The date is an expected delivery date, and may be subject to change due to elements outside of our control. You will be charged for the item at the time of placing a pre-order. Your items will be shipped as soon as they arrive in our warehouse and you will be notified.

What can I do if I can’t find the shoe I’m looking for online?


If the shoe you are looking for isn't online, it is most likely sold out. We understand that this can disappointing but we encourage you to sign up to our WittnerCo.loyalty club so that we can notify you of restocks and new shoes you will love!

How do I apply a promo code to my order?


At the checkout, enter your promo code into the Coupon Code field beneath your item summary and the discount will be applied to your order total. If you are having trouble with a promo code, double check the spelling and ensure the code is still applicable.

For further issues, please contact Wittner Customer Service on

I signed up to Wittner Co. in-store - now what?


Firstly - welcome to the family! You should receive an email with a link to set your password and activate your account. If you can't find the email, please visit our login page, enter your email account and click the forgot password link. You will be sent an email with a link and then you will be able to set your password and log in to your account dashboard.

I forgot my Wittner Co. password!


This one's an easy fix! Simply visit our login page online, enter your email and select 'forgot password'. You'll receive an email with a link to reset and then log in.

How do I check my rewards balance?


To check your loyalty status and how much you need to spend to maintain it, simply login online and check your loyalty progress bar on the Wittner Co. account page. If you're not sure whether this is right, you can always check your purchase history in your account, to make sure your orders are all there.

I shop at David Jones - what happens to my spend?


As all transactions in a David Jones store are handled through the David Jones system, unfortunately we are unable to track member’s Wittner Co. spend in these stores. Spend levels will not be calculated for any purchases made in a David Jones Concession store, nor can members redeem their Wittner Co. discount or rewards at a David Jones concession store.

My latest purchase hasn't applied to my account. What can I do?


Don’t worry - if there’s been a mistake, we’ll make sure we look into it for you. Please contact Customer Support at, or speak to us on Wittner Live Chat during business hours.

I'm a White level member - what do I have to spend to keep this level?


There is no minimum spend for White members. You'll remain at this level until you spend $250+ within 12 months. After which, you'll qualify for higher levels. White level members still benefit from exclusive previews, promotions, styling tips and other treats!

What happens when I spend enough to be upgraded?


First of all, congratulations! We're so glad you love our shoes. You'll be upgraded straight away and receive an email notifying you of your new rewards. Your anniversary will also be updated so you can enjoy a full 12 months at your new level.

If you've spent more than you need to move up a level, any balance that exceeds the minimum spend amount will be retained and calculated towards your next upgrade!

Can I buy membership for a higher loyalty level?


Unfortunately not. The only way to step up your rewards is to buy Wittner products. Keep shopping and you'll be there in no time!

Can I transfer my Wittner Co. membership to another person?


Wittner Co. is designed to reward our most loyal customers who shop with us regularly. Unfortunately this means we cannot transfer memberships.

How do I get my Birthday voucher?


Make sure you've registered your date of birth in your Wittner Co. account. You can do this by signing into your account online and accessing the preference centre. You can also access through the link at the bottom of your latest email newsletter.

Your birth date needs to be updated in the preference centre before your birthday month. Unfortunately these vouchers are not issued retrospectively, so sign up soon so you don't miss out!

How do change my details or preferences?


If you want to update your personal details like address, email or password, you can do this by logging into your account online and going to 'settings' or 'addresses' to make the changes.

If you wish to change your email preferences, you can do this via the email preference centre in your account or on your most recent email communication.

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