Extended Holiday Return Policy
Check our conditions When simply changing your mind:
A receipt and/or proof of purchase is required for all refunds, which will be made in the same tender as original payment. For any store purchase made outside Australia product must be presented in the country of original purchase.
Should an item be defective or wrongly described you can choose between a refund, exchange or credit note. Quality is important to us; any minor defects will be repaired by a Wittner approved quality repairer. We cannot be responsible for fit, comfort and normal wear and tear.
SALE
All items sold as “SALE” are eligible for a credit note or exchange. We are not able to provide a refund for these products. Please note: customers can only redeem credit notes in store and not online.
FINAL SALE and OUTLET
All items offered in this promotion are sold as-is and are a “Final Sale”. Final sale items may vary in appearance including slight blemishes and colour fading. There are no returns or exchanges accepted unless the item is deemed faulty. No returns or exchanges can be accepted for incorrect size.
DAVID JONES CONCESSION STORES
All purchases made at a Wittner David Jones Concession store fall under David Jones' Returns and Exchanges. Policy and must be returned to a David Jones store. Wittner retail stores or online cannot accept returns of product purchased in a David Jones Concession store and vice versa. Gift vouchers, e-vouchers and credit notes can only be redeemed in the business of issue. Purchases made within Wittner David Jones Concession stores will not contribute towards a Member’s WittnerCo. reward status.
MYER CONCESSION STORES
All purchases made at a Wittner Myer Concession store fall under Myer's Returns and Exchanges Policy and must be returned to a Myer store. Wittner retail stores and online cannot accept returns of products purchased in a Myer concession and Myer cannot accept returns of products purchased from Wittner retail stores or online. This includes gift vouchers, e-vouchers and credit notes.
SURCHARGE
Wittner accepts credit and debit cards without charge; however a 2.75% surcharge will apply for Amex and 3% Diners cards. Personal cheques will not be accepted.
BUY NOW, PAY LATER
For returns on purchases paid for using BNPL providers such as Afterpay or Zip, the usual Wittner return policy applies and, if eligible, the refund will be reflected in your payment schedule with the BNPL provider.
LAYBY
The usual Wittner return policy applies to any layby transactions, however the $5 administration fee is forfeited.
Return In-store 
Online Returns To place an online return, please follow the steps below:
*All costs associated with shipping will be at the customer's expense. If an item bought online is returned for refund, Wittner will not refund any shipping costs incurred during purchase or return.
**If your purchase was made in-store via credit card or cash payment, we can only offer exchanges or credit notes when you return using the online portal.
Exchanges If your purchase is not quite right, you can exchange it in line with our return conditions.
International Returns All returns and exchanges are to be managed in the country and currency of the original purchase.
For International Orders, please post your returns to:
Wittner Shoes1/444 Warrigal RoadHeatherton, VIC 3202AustraliaFor any further enquiries please contact our customer service team at support@wittner.com.au
If you're returning your item for refund, online or in-store, it may take up to 7 days for your refund to appear in your account dependent on payment method and financial institution.
All purchases made at a Wittner David Jones Concession stores fall under David Jones’ returns and exchange policy and must be returned to a David Jones store.
Wittner retail stores and online cannot accept returns of products purchased in a David Jones concession and David Jones cannot accept returns of products purchased from Wittner retail stores or online. This includes gift vouchers, e-vouchers and credit notes.
Whether you shop in-store or online our policy is the same.
A receipt and/or proof of purchase is required for all refunds, which will be made in the same tender as original payment. For any store purchase made outside Australia product must be presented in the country of original purchase.
Should an item be defective or wrongly described you can choose between a refund, exchange or credit note. Quality is important to us; any minor defects will be repaired by a Wittner approved quality repairer. We cannot be responsible for fit, comfort and normal wear and tear.
MARKDOWNS
All items sold as “Markdowns” are eligible for a credit note or exchange. We are not able to provide a refund for these products
FINAL SALE and OUTLET
All items offered in this promotion are sold as-is and are a “Final Sale”. Final sale items may vary in appearance including slight blemishes and colour fading. There are no returns or exchanges accepted unless the item is deemed faulty. No returns or exchanges can be accepted for incorrect size.
DAVID JONES CONCESSION STORES
All purchases made at a Wittner David Jones Concession store fall under David Jones' Returns and Exchanges. Policy and must be returned to a David Jones store. Wittner retail stores or online cannot accept returns of product purchased in a David Jones Concession store and vice versa. Gift vouchers, e-vouchers and credit notes can only be redeemed in the business of issue. Purchases made within Wittner David Jones Concession stores will not contribute towards a Member’s WittnerCo. reward status.
Proof of purchase in the form of a receipt or your Wittner Co online order history for Wittner Co members will be needed to process the return. To join Wittner Co, click here.
Wittner product purchased through David Jones, The Iconic, or any other 3rd party marketplace should be returned directly to that business. As these companies have their own return policies, you should check their web site for specific details.
No. Our returns and exchange policy requires our customers to provide a valid invoice/ receipt before we can process their return or exchange request.
You can return an online order in store or through our easy to use returns portal. Please see the top of the returns page for details.
Yes you can! You will need to return your shoes via our easy-to-use returns portal. Make sure you fill out the returns slip provided, indicating that you wish to exchange your item rather than refund it. We will then send your replacement out, free of charge.
Faulty merchandise can be returned to any Wittner store or Wittner online within a reasonable timeframe. Your item will undergo a physical assessment by a Wittner Store Manager, where they can determine whether your item is eligible for repair, replacement or refund.
In order to reduce landfill and the impact on the environment, our team will seek, whenever possible, to repair your product to your satisfaction in preference to its replacement.
You can return items to any Wittner store in Australia.
New Zealand customers who have purchased from wittner.com.au or an Australian Wittner store, must return their order by post only. Our New Zealand stores cannot accept returns or exchanges for items purchased online or in Australia.
Please note: Shoes bought at Wittner stores cannot be returned to David Jones stores.