Returns

Update from Team Wittner: To encourage everyone to #stayhome during this crisis, we are extending our returns window for orders placed after March 3rd 2020. These will be eligible for refund or exchange up to 30 days after the self-isolation regulations have been lifted, assuming they meet our other return conditions. We will continue to process returns as we receive them, however delays are to be expected due to postage and resource limitations.

How To Make Your Return:

returnconditions.pngCheck our conditions

Before returning an item, please check to see whether it meets the following conditions.

      • Items must be returned within 30 days of purchase.
      • Items must be unworn or in their original condition.
      • You must have a copy of your receipt to receive a full refund.
return-instore.pngReturn In-store
    • Pop into your nearest Wittner store.
    • Make sure you have proof of purchase with you so our team can process your return.
    • If your refund meets our return conditions, we will process it for you straight away.
    • Find your store
returnviapost.pngReturn via Post

As part of our web-launch celebrations, we're offering Free Returns for a Limited time in Australia only.

To take advantage of this deal, please follow the steps below:

    • First, select your nearest state from the selection below.
    • This will take you to the relevant AusPost returns portal where you can add details of your return.
    • A postage label will be sent to the email address you enter and you can print this at home or at your local post office.
    • Once this label is affixed to your package, you can post your free return!
VIC & TAS NSW & ACT

 

QLD & NT SA & WA

 

It's Important to Note:

AfterPay, ZipPay & Paypal purchases

If you return an AfterPay, ZipPay or Paypal purchase in store, your refund will be processed the next business day.

AfterPay, ZipPay or Paypal purchases returned online will be refunded within 1-3 business days of the return being received.

David Jones Concession Stores

All purchases made at a Wittner David Jones Concession stores fall under David Jones’ returns and exchange policy and must be returned to a David Jones store.

Wittner retail stores and online cannot accept returns of products purchased in a David Jones concession and David Jones cannot accept returns of products purchased from Wittner retail stores or online. This includes gift vouchers, e-vouchers and credit notes.

International Orders

All returns and exchanges are to be managed in the country and currency of the original purchase.

For International Orders, please post your returns to:

Wittner Shoes
1/444 Warrigal Road
Heatherton, VIC 3202
Australia
 
Online Orders

All costs for online orders associated with shipping will be at the customer's expense. If an item bought online is returned for refund, Wittner will refund the value of the item purchased but not any shipping costs incurred during purchase or return.

 

For any further enquiries please contact our customer service team on (03) 9428 1900 or via email support@wittner.com.au

 

Returns FAQs

What’s Wittner’s return policy?

 

Whether you shop in-store or online our policy is the same.

You can return or exchange any item, including sale, that is unworn and in its original condition to any Wittner store or Wittner Online Returns within 30 days of purchase to receive a refund, credit or exchange.

Proof of purchase in the form of a receipt or your Wittner Co online order history for Wittner Co members will be needed to process the return. To join Wittner Co, click here.

Wittner product purchased through David Jones, The Iconic, or any other 3rd party marketplace should be returned directly to that business. As these companies have their own return policies, you should check their web site for specific details.

Can I return an item without a receipt?

 

If you are unable to provide proof of purchase, we can exchange your item or get a credit note for the current selling price of that item.

How do I return an online order?

 

You can return an online order in store or through our easy to use returns portal. Please see the top of the returns page for details.

If you would like to exchange your item, please visit your nearest Wittner store or contact customer service.

My shoe is faulty. What should I do?

 

Faulty merchandise can be returned to any Wittner store or Wittner online within a reasonable timeframe. Your item will undergo a physical assessment by a Wittner representative, where they can determine whether your item is eligible for repair, replacement or refund.

In order to reduce landfill and the impact on the environment, our team will seek, whenever possible, to repair your product to your satisfaction in preference to its replacement.

Can I return a Wittner item to a different location from where I purchased it?

 

You can return items to any Wittner store in Australia.

New Zealand customers who have purchased from wittner.com.au must return their order by post only; our New Zealand stores cannot accept online returns.

Please note: Shoes bought at Wittner stores cannot be returned to David Jones stores.