Returns

Extended Returns in Victoria

While our Victorian stores remain closed due to COVID-19 restrictions, we are offering extended returns to our Victorian customers. Customers in VIC who recently purchased online or in-store can return their items up to 30 days after retail restrictions are lifted.

How To Make Your Return or Exchange:

Check our conditions

Before returning an item, please check to see whether it meets the following conditions.

• Items must be returned within 30 days of purchase.
• Items must be unworn or in their original condition.
• You must provide a copy of your receipt to receive a refund or exchange.

Return In-store

• Pop into your nearest Wittner store.
• Make sure you have proof of purchase with you so our team can process your return.
• If your refund meets our return conditions, we will process it for you.
• If you're returning your item for refund, it may take up to 7 days for your refund to appear in your account dependent on payment method and financial institution.
• Find your store

Online Returns

To place an online return, please follow the steps below:

• First, choose your nearest state from the selection below.
• This will take you to the relevant AusPost returns portal where you can add details of your return.
• A postage label will be sent to the email address you enter and you can print this at home or at your local post office.
• Once this label is affixed to your sealed package, you can post your return!
• Please ensure your completed returns slip and proof of purchase are inside your parcel.
• Return postage costs are at the responsibility of the customer.

*All costs associated with shipping will be at the customer's expense. If an item bought online is returned for refund, Wittner will not refund any shipping costs incurred during purchase or return.

**If your purchase was made in-store via credit card or cash payment, we can only offer exchanges or credit notes when you return using the online portal.

Exchanges

If your purchase is not quite right, you can exchange it in line with our return conditions.

• If you wish to exchange your item, please visit your nearest Wittner store, where our friendly team will be happy to help.
• If you would like to to exchange via post, simply return your order following the "Online Returns" process above and include the completed Returns Card in your package, noting which item you would like for your exchange.
• Once your returned order is received and processed by our team, we will send out your exchange item free of charge.
• Please note that for exchanges done via post, we can only exchange for items of an equal or lesser value. If your exchange item is of a lesser value than the original, we will process the exchange and refund you the difference.
• If you wish to exchange your order for an item of a greater value, please visit us in store.

International Returns

All returns and exchanges are to be managed in the country and currency of the original purchase.

For International Orders, please post your returns to:

For any further enquiries please contact our customer service team at support@wittner.com.au

It's Important to Note:

AfterPay, ZipPay & Paypal purchases

If you return an AfterPay, ZipPay or Paypal purchase in store, your refund will be processed the next business day.

AfterPay, ZipPay or Paypal purchases returned online will be refunded within 1-3 business days of the return being received.

David Jones Concession Stores

All purchases made at a Wittner David Jones Concession stores fall under David Jones’ returns and exchange policy and must be returned to a David Jones store.

Wittner retail stores and online cannot accept returns of products purchased in a David Jones concession and David Jones cannot accept returns of products purchased from Wittner retail stores or online. This includes gift vouchers, e-vouchers and credit notes.

Returns FAQs