How To Make Your Return or Exchange:
Check our conditions
We accept returns on sale and full price item as long as they meet our returns criteria. Before returning an item, please check to see whether it meets the following conditions.
- Items must be returned within 30 days of purchase.
- Items must be unworn or in their original condition.
- You must provide a copy of your receipt to receive a refund or exchange.
- Final Sale/Outlet items are not eligible for returns or refunds unless they are deemed faulty (includes in-store warehouse sale)
Return In-store
- Pop into your nearest Wittner store.
- Make sure you have proof of purchase with you so our team can process your return.
- If your refund meets our return conditions, we will process it for you.
- If you're returning your item for refund, it may take up to 7 days for your refund to appear in your account dependent on payment method and financial institution.
- Find your store
Online Returns
To place an online return, please follow the steps below:
- First, choose your nearest state from the selection below.
- This will take you to the relevant AusPost returns portal where you can add details of your return.
- A postage label will be sent to the email address you enter and you can print this at home or at your local post office.
- Once this label is affixed to your sealed package, you can post your return!
- Please ensure your completed returns slip and proof of purchase are inside your parcel.
- If you are having trouble locating your returns slip, you can access a new one here.
- Return postage costs are at the responsibility of the customer.
*All costs associated with shipping will be at the customer's expense. If an item bought online is returned for refund, Wittner will not refund any shipping costs incurred during purchase or return.
**If your purchase was made in-store via credit card or cash payment, we can only offer exchanges or credit notes when you return using the online portal.
Exchanges
If your purchase is not quite right, you can exchange it in line with our return conditions.
- If you wish to exchange your item, please visit your nearest Wittner store, where our friendly team will be happy to help.
- If you would like to to exchange via post, simply return your order following the "Online Returns" process above and include the completed Returns Card in your package, noting which item you would like for your exchange.
- Once your returned order is received and processed by our team, we will send out your exchange item free of charge.
- Please note that for exchanges done via post, we can only exchange for items of an equal or lesser value. If your exchange item is of a lesser value than the original, we will process the exchange and refund you the difference.
- If you wish to exchange your order for an item of a greater value, please visit us in store.
International Returns
All returns and exchanges are to be managed in the country and currency of the original purchase.
For International Orders, please post your returns to:
Wittner Shoes1/444 Warrigal RoadHeatherton, VIC 3202AustraliaFor any further enquiries please contact our customer service team at support@wittner.com.au
It's Important to Note:
AfterPay, ZipPay & Paypal purchases
If you're returning your item for refund, online or in-store, it may take up to 7 days for your refund to appear in your account dependent on payment method and financial institution.
David Jones Concession Stores
All purchases made at a Wittner David Jones Concession stores fall under David Jones’ returns and exchange policy and must be returned to a David Jones store.
Wittner retail stores and online cannot accept returns of products purchased in a David Jones concession and David Jones cannot accept returns of products purchased from Wittner retail stores or online. This includes gift vouchers, e-vouchers and credit notes.
Returns FAQs
What’s Wittner’s return policy?
Whether you shop in-store or online our policy is the same.
You can return or exchange any item, including sale, that is unworn and in its original condition to any Wittner store or Wittner Online Returns within 30 days of purchase to receive a refund, credit or exchange.
Final Sale/Outlet items are not eligible for returns or refunds unless they are deemed faulty (includes in-store warehouse sale)
Proof of purchase in the form of a receipt or your Wittner Co online order history for Wittner Co members will be needed to process the return. To join Wittner Co, click here.
Wittner product purchased through David Jones, The Iconic, or any other 3rd party marketplace should be returned directly to that business. As these companies have their own return policies, you should check their web site for specific details.
Can I return an item without a receipt?
If you are unable to provide proof of purchase, we can exchange your item or get a credit note for the current selling price of that item.
How do I return an online order?
You can return an online order in store or through our easy to use returns portal. Please see the top of the returns page for details.
Can I exchange my online order?
Yes you can! You will need to return your shoes via our easy-to-use returns portal. Make sure you fill out the returns slip provided, indicating that you wish to exchange your item rather than refund it. We will then send your replacement out, free of charge.
My shoe is faulty. What should I do?
Faulty merchandise can be returned to any Wittner store or Wittner online within a reasonable timeframe. Your item will undergo a physical assessment by a Wittner representative, where they can determine whether your item is eligible for repair, replacement or refund.
In order to reduce landfill and the impact on the environment, our team will seek, whenever possible, to repair your product to your satisfaction in preference to its replacement.
Can I return a Wittner item to a different location from where I purchased it?
You can return items to any Wittner store in Australia.
New Zealand customers who have purchased from wittner.com.au or an Australian Wittner store, must return their order by post only. Our New Zealand stores cannot accept returns or exchanges for items purchased online or in Australia.
Please note: Shoes bought at Wittner stores cannot be returned to David Jones stores.