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Privacy Policy

Wittner takes security very seriously and endeavours to provide a secure and safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This safeguards details such as credit card numbers, billing details and delivery addresses to ensure that other computers are unable to read this information and to keep transactions secure.

In some cases we use third-party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information (Third-Party Platform). These Third-Party Platforms are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.

The privacy policies and terms and conditions of relevant Third-Party Platforms will apply in these instances. The Third-Party Platform may collect, transmit or store data such as your full name, address and billing address, phone number and email. If you have any questions regarding this, please contact us at privacy@wittner.com.au.

By transacting with us, you acknowledge and agree that Wittner has no control over the security or privacy of Personal Information collected by Third-Party Platforms and that Wittner is not liable for any loss or damage to you in connection with any breach of this Privacy Policy or any data breach by any Third-Party Platform. To the maximum extent permitted by law, Wittner shall not be liable for the act, omission, negligence or the conduct of any such Third-Party Platform.

Wittner makes use of “cookies” on its website - a small software message that is sent to your web browser by our web server. Your web browser stores the message in a file and the message is then sent back to our servers each time your web browser requests a page from our servers.

We use cookies to gain statistics on key data regarding our online customers, such as location demographics, as well as to improve your online experience. The information cookies supply allow us to see whether a customer is new or returning and enable us to serve ads based on past visits and user preferences. This enables us to supply a more personalised experienced when you shop online with Wittner.

The majority of Internet browsers are set up to accept cookies, therefor, if you do not wish to receive them you will need to adjust the settings of your web browser to refuse all cookies or to notify you each time a cookie is sent to your computer.

Wittner also uses Google Analytics, a web analytics service that allows us to anonymously track the use of our website by recording key statistics collected by cookies. These statistics include number of visits, user behaviour and events triggered on the website, and are used purely for analysis, not to identify online customers.

Our Privacy Policy applies to this website and to any other website created or hosted by us from time to time on which this Privacy Policy appears. At times, we are required to collect Personal Information as defined in the Privacy Act (including Sensitive Information as defined in the Privacy Act).We collect information that you knowingly and voluntarily provide to us via use of our Services as well as through any other channels used to engage with us (including email, phone, live chat, contact forms or social media).

If you believe that we have breached your privacy rights in any way, or if you would like to discuss any issues about our privacy policy please contact us on privacy@wittner.com.au.All such enquiries or complaints will be taken seriously.

If you are not satisfied with our handling of your complaint or if we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner or, if you are in the EU, a data protection authority or supervisory authority.