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A message from Team Wittner

Store Updates

 

Current Closures
AUS

Our VIC and ACT stores are temporarily closed to comply with government restrictions and prioritize the health and safety of our staff. The stores will reopen in line with the lockdowns lifting.

NZ

Our Auckland store is also closed due to government restrictions. This store will reopen in line with the lockdown lifting.

Our thoughts and well wishes go out to those affected by these lockdowns.

Current Reopenings
NSW

In accordance with the NSW government roadmap, our NSW stores are reopening from Monday the 11th of October. Due to restrictions, stores will be subject to capacity limits and varying trading hours. We will try our best to retain accurate opening and closing times on our website, however we appreciate your patience and understanding should your local store need to close unexpectedly.

In line with current state regulations, it is a condition of entry to our NSW stores that all team members, customers and visitors over the age of 16 be double dose vaccinated, unless medically exempt.

When visiting us in-store we kindly ask that you take the following steps:

    • Present your COVID-19 vaccination or exemption certificate to a team member
    • Wear a mask when required
    • Sign in using the QR code
    • Sanitise your hands upon entry
    • Maintain a social distance of 1.5m at all times

We appreciate that some of these requirement may make your shopping trip a little slower and we thank you for your understanding as we work together to implement these new regulations.

Community Safety

To ensure the safety of our community we have implemented new processes to protect our customers and team members.

Our team members across Australia are following all mask recommendations put in place by state governments. We have also added more frequent cleaning processes and hand hygiene requirements, including hand sanitiser for customers and team members in-store.

Social distancing measures apply in every store alongside scannable QR codes - we request that customers check-in upon coming to shop with us.

Customer Service

Our Customer Service Team are working hard from their home offices to get in touch with every customer that has contacted us. As a result of a significant increase in enquiries and scaled down resources, we are experiencing a slight delay in response times and we appreciate your patience in this regard.

If you have a question, we recommend first visiting our FAQ pages or getting in touch via LiveChat or support@wittner.com.au.

Online Orders

We are thrilled to have the ongoing support of our Wittner community and are experiencing high demand in our online store. In order to protect the health and safety of our staff, we are working with smaller than usual teams so that we can maximise the workspace for each member. This means it might take a little longer than usual for you to receive your shoes, however standard domestic delivery should take 3-10 business days to arrive, dependent on courier delays. International deliveries are subject to further delays and you can find more information on our delivery page.

The health and safety of our customers is of utmost importance and we have a number of processes in place for your protection. These including wiping down shoes prior to sending them and working with delivery partners who offer contactless delivery.

Returns

We will continue to process returns as we receive them and appreciate your patience during this period. Should any customers who cannot get to a store wish to make a return, you can do so via our online returns portal here.

If you wish to return in store but cannot get there due to restrictions, then we are happy to announce that our returns period will be extended to 30 days from the end of lockdown within each state.

 

FAQs

How can I check if my local store is open?

 

Although we try and retain accurate trading hours across all sites, we recommend checking our store locator to find your local store's trading hours. If you're living in a state that's recently come out of lockdown, we also advise phoning ahead as hours may vary.

How can I shop if I can't come in-store?

 

If you cannot make it in-store due to restrictions or otherwise, you can always shop with us online or make use of our virtual styling assistant which allows you to shop in-store via video call!

How can I contact Customer Service?

 

You can contact our Customer Service team via LiveChat, by sending an email to support@wittner.com.au, or calling us on 0394 579 011 between 9am and 5pm, Monday to Friday.

I haven't heard back from Customer Service - what should I do?

 

If you sent your enquiry more than 5 days ago then we encourage you to follow up in case it has been missed. Alternatively, you may find the answer to your question in our FAQs.

My shoes aren't quite right - can I return them?

 

Yes! You can return your shoes in-store or, if there is no open store near you, via our online returns portal here.

For those who wish to return in-store, our returns period has been extended to 30 days from the end of lockdown in each state.